Services are evolving. How about your expectations?
As an IT leader, you’re in an interesting position. If you’re an optimist, you might say you’ve never had a greater opportunity to lead your business to growth. If you’re a pessimist, well – how on earth are you supposed to deliver what your Board is asking for with the resources you have available?
Of course, both these views are right. Digital transformation is a great opportunity, but a great challenge too. And the vast majority of organizations – 75%, according to IDC – are looking to third party services to solve the resource conundrum and unlock success. So here’s the question: are your relationships with your services vendors adding strategic value and contributing to your transformation? When you’re tackling complex high-priority initiatives like network analytics and automation, or your cybersecurity strategy, providers can and should offer you much more than just transactional access to time and people. Your team is stretched, which means your vendors are your source of expertise and of innovation, giving you data and tools you can’t get anywhere else. Perhaps most importantly, the way your services vendors deliver throughout the project can mean the difference between success and failure, and you have to be able to trust that they’ll take ownership of the KPIs that matter to you. Our new eBook, “Your future, faster” explores the five key things to look for from your services partners as you embark on the next phase of your digital transformation. We draw on research data to explain why now is the time to act, and give you real-world examples of the kinds of results you could see.